The customer service was great Darcy took care of me

I love the friendly people that work there! Love the location and security of place

The staff at Public Storage is helpful, friendly, and courteous. On the other hand, the company Public Storage engages in a practice that can only be called false advertising. A half hour before I visited Public Storage, I checked your website for the rates. For the 5 X 10 climate controlled unit, the rate was $62/month. A short time later, when I arrived at Public Storage, I was told the rate was $83/month. In my line of work, that is called FALSE ADVERTISING. Isn't it illegal to practice that?

I've had a wonderful experience every time I go in all the young ladies have been very helpful and very informative

I've already done this once. I went online to make my reservation, was given one price of 41 for the unit. When I went to the office to finalize everything, I ended up paying 89.00 with all the hidden fees, key cost 19.99, insurance, administration fees etc. These were NOT made clear on the website. I really hate, bait and switch tactics.

friendly staff, my only negatives I wish the lock fee

The staff was very nice and helpful. The only down fall I have is the fact that there was no cart or hand truck inside the climate control unit to carry boxes and totes in.

Lexus was awesome. She explained to me everything u needed to know. And even got me in and out being that i had an appointment at 2pm and arrived a little before 12pm. I would recommend her and this company to everyone.

Very friendly knowledgeable staff. Great prices. I would highly recommend this place !

Trudy was fantastic - very professional, friendly, and knowledgeable. We were torn between two sizes of storage units and as she showed us each she helped us picture how our items would fit which allowed us to make the right choice.

Emily was awesome to work with! She was very upfront and honest on prices!!! Thank you!

Charged $100 more a month than a local climate controlled company for the same size (20' x 10') unit. Consider lowering prices.

Very pleased with the units. The girls at the front desk were very helpful. Would recommend to anyone

Kaila is awesome! She always has a smile on her face and is willing to help anyone! I would recommend her and the other girl Sydney to anyone I know! They are both awesome they have great personalities and will keep me doing business with yall. Thank you for everything ladies! :)

As long as I'm in the area and in need of a storage unit I will always continue to use this Public Storage location! I always enjoy my visits with manager Shauntell any time I have to go in for something. She's incredibly warm and bubbly which makes going in totally delightful. If there's a higher position available, she deserves it!

The property is great. Perfect for what I needed. The ladies upfront were very helpful. Kaila and Sydney. They were so professional and nice. They got me set up immediately for what I needed

I have been with PS for some time now from West to East Coast and this was my first time visiting this facility. Let me say this Ms. Kaila went above and beyond to assist me to the best of her ability. She was very kind and professional ... If you want to be more than just a Unit or Account then go this location and be treated like a true customer and person. Thank you Kaila - You are awesome and I so appreciate you! as well as PS. :-)

Outstanding service.

My first impression of the Public Storage Facility at Fredericksburg, Va., was absolutely grand. This facility is kept up and well maintained. The landlord/lot manager, is very attentive to each and every detail, starting with the reservation process. Within, 5 minutes of booking a storage unit, online, I was contacted, by Evers, the landlord/lot manager, for confirmation of my reservation. After, arriving, at Public Storage, I was given a brief orientation of the facilty. Twenty minutes later, after securing my property, Inside the secured storage area, I completed my contract, and was on my way. Therefore, I highly recommend Public Storage.

My only reservation with using this storage facility long-term concerns property upkeep. Exit gate appears to be damaged and stays open 24/7. Entry gate open during the day. The issuance of a "gate code" seems to be a waste of time... anyone can get in if they want.

I was in and out with no issues. Everything ran smoothly.

Great customer service.

Storage was very clean, professional employees, very helpful and pleasant to work with.

I would have no problems in recommending Public Storage to anyone. First rate, very clean, with all the storage supplies that one would need.

THIS HAS BEEN MY SECOND UNIT AND I HAVE NO COMPLAINTS. THE FACILITY IS KEPT CLEAN, AND THE MANAGER AND STAFF ARE ABSOLUTELY WONDERFUL. THE BEST CUSTOMER SERVICE EVER!

Excellent customer service, very clean, friendly environment, reasonable costs!!!

I believe my title of this review states it all. The employee and manager I encountered were very knowledgeable regarding helping me attain the right size of storage for my needs. They also provided excellent service through the use of great manners, respectful tones, and genuinely friendly smiles.

I am happy with everything I saw in this Public Storage. The employees were friendly and helpful. They are very knowledgeable about what they do and the customers' needs. Their prices are affordable. The whole place is clean and looks safe to store my goods. I love the climate-controlled units and the safety locks. I would recommend this place for the storage of your belongings.

I decided upon Public Storage after looking at all the competitors and I could not find a better deal. Others offered similar sizes but I ended up with more space and climate control for less than others' smaller units with no climate control. My only drawback is there is no A/C outlets, but I consider that a minor setback. Well worth the money to rent here.

Great experience checking in and friendly staff got me everything I needed. Everything is awesome!

The staff is knowledgeable about their site and the provisions. They are very friendly; and, have greeted me courteously each and every time I have been to the site.

Those guys were not only helpful but curtitous and understanding.